COMMON QUERIES
WHAT IS YOUR RETURN POLICY?
All purchases made on this website can be returned for an exchange provided the return slip corresponds to the registered purchaser within 10 days of delivery. (Christmas gifts can be exchanged or refunded until January 15th).
We will exchange or credit the value of the item within 10 days of us receiving it.
Shipping charges are non-refundable, however, if the return is a result of our error, we will of course refund the shipping as well.
COMPATIBILITY?
Will my beads from other major brands fit Murano Studio’s bracelet?
Yes, they will, the bracelet is design as such.
Will Murano Studio’s beads fit on to my bracelet?
Yes, Murano Studio’s Beads is designed as such that it will fit onto your existing bracelets of all Major brands
WHAT ARE THE PAYMENT OPTIONS?
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WHAT IS THE PRODUCT GUARANTEE?
Product Guarantee
Items purchased through Murano Studio's are subject to a one-year, warranty against manufacturing defect and will be exchanged within this period of time if necessary.
This means that you can return products, which have faults or imperfections within one-year from the date of purchase, given that these are not caused by improper use of the product or natural wear and tear. Proof of purchase is required to validate any exchange or return.
HOW TO RETURN AN ORDER?
Please pack your order, enclose the returns form and place it in a protective envelope/package. Please mark the parcel with ”returned items”. We recommend insurance for safe arrival.
Please assist us by indicating the reason for the return or exchange in your email when notifying us.
Please e-mail us at muranostudios@gmail.com to notify us of your intention to return the goods and provide us with details of the postage or courier tracking number.
An email with a reply will be sent to you with the destination address for your return.
WHAT ARE THE PAYMENT OPTIONS?
You can pay via Payfast or PayPal. Please follow these links to their website for more information on how it works and for their T&C’s.